Returns and Refunds Policy

At La Boutique By Rosa, customer satisfaction is our top priority. We are committed to providing high-quality products, and if you are not satisfied with your purchase, we are happy to assist you with returns, exchanges, and refunds.

Return Policy

Return Conditions:

• The product must be in its original condition, unused, and undamaged.
• The return request must be submitted within 30 days from the date of receipt.

Return Process:

1. Submit a Return Request
   • Send an email with the subject line “Return/Refund Request.”
   • Include your order number and attach photos of the product issue (if applicable).
2. Receive the Return Label
   • We will provide a prepaid return shipping label via email.
   • Download, print, and attach it to the return package.
3. Ship the Product Back
   • Pack the product securely and send it back via the postal service.
4. Confirmation Email
   • Once we receive your returned item, we will send you a confirmation email.

📌 Note: Customers do not need to pay for return shipping.

Exchange Policy

• We accept exchanges if the product is damaged, defective, or different from the description.
• Customers do not have to pay any exchange fees.
• A replacement product will be shipped as soon as we receive the returned item.

Refund Policy

Refund Processing Time:

• After receiving the returned item, we require 2 business days to process your refund.
• If the refund is approved, the amount will be refunded to your original payment method within 1-3 business days.

Contact for Support:

If your product is defective, or if you have not received your refund, please contact us immediately for assistance.